Mandate

Pursuant to Presidential Decree No. 198 (Provincial Water Utilities Act of 1973), the Legazpi City Water District was formed for the purpose of the following:

Acquiring, installing, improving, maintaining and operating water supply and distribution systems for domestic, industrial, municipal and agricultural uses for residents and lands within the boundaries of such districts;

Conducting such other functions and operations incidental to water resource development, utilization and disposal within such districts, as are necessary or incidental to said purpose.

(Presidential Decree No. 198, Chapter II, Sec. 5)

 

Vision

Highly valued water utility in the country.

 

Mission

We commit to provide safe, reliable, affordable, and sustainable water services while promoting customer service excellence, employee development, and environmental preservation.

 

Core Values

  • Teamwork
  • Integrity
  • Godliness
  • Excellence
  • Respect

 

Quality Policy

LCWD is committed to deliver reliable and affordable water services compliant with regulatory and statutory requirements which fully meet customer needs and with due regard to sustainable growth and continuous improvement.

 

Quality Objectives

Performance Results

  • Ensure provision of safe drinking water that is 100% compliant to the 2017 Philippine National Standards for Drinking Water annual requirements
  • Increase the number of served households to 75.30% of the total population or 33,317 active service connections by the end of 2028
  • Provide 24/7 water supply with at least 7 psi to 95.5% of consumers by the end of 2028
  • Effectively and efficiently manage its resources by maintaining an annual ratio of source capacity to demand of at least 130:1
  • Reduce the rate of non-revenue water to 28.5% by the end of 2028

Financial Results

  • Financial viability is sustained by:
    • Maintaining an annual positive net balance in the average net income for twelve (12) months
    • Achieving a Collection Efficiency of 95% by the end of 2028
    • Ensuring an annual Current Ratio between 1.5:1 to 3:1

Citizen/ Client Satisfaction Results

  • Achieve 80% overall customer net satisfaction rating by the end of 2028
  • Achieve a 97% response/ resolution rate of all consumer complaints/ requests within the Citizen’s Charter prescribed time

Process Result

  • Assure quality-of-service delivery through achievement and maintenance of ISO-certified QMS of all services/ processes and ensuring that there is no gap in terms of expiration of its previous certification and the effectivity date of its existing certification