BU and LCWD forge MOA for Customer Satisfaction Survey

Posted on August 1, 2023

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On August 1, 2023, a significant collaboration took shape as the Legazpi City Water District (LCWD) and Bicol University formally signed a Memorandum of Agreement in conducting a Customer Satisfaction Survey. This partnership holds the potential to yield valuable insights that will greatly benefit both entities.
Through this initiative, LCWD aims to gauge its overall net satisfaction rating among its clientele. The results obtained from the survey will not only serve as a benchmark for performance but will also play an important role in shaping targeted water supply improvement programs. The feedback garnered through this survey mechanism will be instrumental in the ongoing efforts to enhance and refine the delivery of water services.

Present in the MOA signing:
Jesus Enrico Moises B. Salazar, LCWD General Manager
Ave Florinda A. Buban, Commercial Services Department Manager
Engr. Barbie Vonetta I. Borromeo, Engineering and Operations Department Manager
Yrick Ian Garel E. Bon, Senior Management/Info Systems Analyst
Jonah Antiado, Human Resource and Procurement Division Manager
Roslyn Atento, OIC, Customer Services Division
Gutchil Cardel, Utilities/Customer Service Officer
Kim Andrie Bahillo, Internal Control Officer
Darryl Rosal, Electronics Communication System Operator
Giovani Caña, IT Assistant

Bicol University representatives:
Sonnie A. Ramos, VP for Planning and Development
Dr. Lany L. Maceda, Director, Research, Development and Management Division
Dr. Elmer A. Lorenzana, Director, BU CPSD
Mr. Emmanuel M. Preña and Ms. Cherrylyn P. Labayo, Technical Staff of CPSD